3k Privacy Policy

This Privacy Policy applies to all users of the 3k platform, including the website at 3k-3k.com and the 3k mobile app. It explains how 3k collects, processes, stores, and protects your personal data when you register, deposit, play games, or interact with any part of the 3k platform.

3k takes data privacy seriously. We collect only the information we genuinely need to operate the platform, process your transactions, verify your identity, and comply with our legal obligations. We do not sell your personal data to third parties, and we do not use it for purposes beyond what is described in this policy.

If you have questions about how 3k handles your data, or if you want to exercise any of your data rights, you can contact the 3k privacy team at [email protected] at any time.

3k collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and from third-party providers involved in payment processing or identity verification. Here is a breakdown of the categories of data 3k collects:

3k does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law for responsible gaming purposes (for example, if you request self-exclusion due to a gambling-related concern).

3k uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways 3k uses your personal data are:

• Account Management: To create and maintain your 3k account, verify your identity, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform Operation: To deliver the games, sports betting, and esports services available on 3k, and to ensure the platform functions correctly on your device.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the 3k platform.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 3k support team.
• Responsible Gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to administer self-exclusion and deposit limit requests.
• Marketing Communications: To send you information about promotions and offers on 3k, where you have opted in to receive such communications. You can opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the 3k platform, fix bugs, and develop new features based on how players actually use the platform.

3k processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract Performance: Processing is necessary to fulfil our contract with you — for example, to operate your 3k account, process your deposits, and deliver the games you play.
• Legal Obligation: Processing is required to comply with applicable laws, including KYC verification, AML reporting, and age verification obligations.
• Legitimate Interests: Processing is necessary for 3k's legitimate business interests, such as fraud prevention, platform security, and improving the 3k experience — provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain cookie uses, 3k relies on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

3k does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

• Payment Providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Partners: Third-party KYC providers may receive your identity documents and personal details to verify your eligibility to use 3k. This is a legal requirement and cannot be waived.
• Technology Partners: Service providers who help 3k operate the platform — including cloud hosting, analytics, and customer support tools — may process your data on our behalf. These partners are bound by data processing agreements that restrict how they can use your data.
• Regulatory and Law Enforcement Authorities: 3k may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts. We will only do so when legally required and will notify you where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 3k's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected.

All third parties with whom 3k shares personal data are required to implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure.

3k uses cookies and similar tracking technologies on the website and mobile app to improve your experience, keep you logged in, and understand how the platform is being used. Here is a summary of the types of cookies 3k uses:

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 3k, but some features may not work as smoothly. For the mobile app, you can manage tracking permissions through your device's app settings.

3k retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods 3k applies are based on the type of data and the reason it was collected:

• Account Data: Retained for the duration of your active 3k account, plus a minimum of 5 years after account closure to meet legal and regulatory obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• KYC and Identity Documents: Retained for the duration of your account plus 5 years after closure, or longer if required by applicable law.
• Support Communications: Retained for 2 years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever comes first.
• Technical and Usage Data: Typically retained for 13 months in aggregated or anonymised form for analytics purposes.

When your data is no longer needed, 3k will securely delete or anonymise it so that it can no longer be linked back to you.

3k implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 3k platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that restrict which 3k staff members can access personal data, based on their role and the minimum necessary for their job.
• Regular security audits and penetration testing of the 3k platform and infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Secure, redundant data storage with regular backups to prevent data loss.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 3k will notify affected users promptly and take immediate steps to contain and remediate the breach.

As a user of the 3k platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 3k privacy team at [email protected]. 3k will respond to all valid requests within 30 days.

• Right of Access: You can request a copy of the personal data 3k holds about you, along with information about how it is being used.
• Right to Rectification: If any of your personal data held by 3k is inaccurate or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that 3k delete your personal data. This right is subject to legal retention obligations — for example, 3k cannot delete transaction records that are required by law to be kept.
• Right to Restrict Processing: You can request that 3k limit how it uses your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You can object to 3k processing your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though 3k may be able to demonstrate compelling grounds to continue.
• Right to Withdraw Consent: Where 3k relies on your consent to process your data, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

3k will not charge a fee for handling data rights requests unless the request is clearly unfounded or excessive. In such cases, 3k may charge a reasonable administrative fee or decline to act on the request.

The 3k platform is strictly for adults aged 18 and above. 3k does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 3k or attempt to use the platform in any way.

If 3k becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. Any funds deposited by a minor will be returned to the payment source after verification.

3k may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how 3k uses your personal data, we will notify registered players via email or through an in-platform notification before the changes take effect. Your continued use of 3k after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how 3k is handling your personal data. If you disagree with any changes to this policy, you may request account closure by contacting the 3k support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 3k handles your personal data, please get in touch with the 3k privacy team. We are committed to responding to all privacy-related enquiries promptly and transparently.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe 3k has not handled your personal data in accordance with applicable law. 3k would always prefer to resolve any concerns directly, so please contact us first and give us the opportunity to address your concern before escalating to a regulatory authority.

This Privacy Policy was last updated in January 2025 and supersedes all previous versions published on the 3k platform.